Refund & Return Policy

At Sorty, your satisfaction is our top priority. We stand behind the quality of our products and want you to love every item you receive. If you’re not completely satisfied with your purchase, we’re here to help.

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. **Eligibility for a Return** To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to Start a Return

To start a return, please contact us at contact@sorty.store. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

**Damages and Issues**

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

Return Shipping

Customers are responsible for paying the shipping costs for returning an item. Shipping costs are non-refundable. If you have any questions about our return policy, please don’t hesitate to contact us at contact@sorty.store.