Shipping Policy

Welcome to Sorty! We’re dedicated to ensuring you have a great shopping experience, and that includes a transparent and straightforward shipping process. Please review our policy below to understand how and when your orders will be shipped.

Order Processing Time

  • All orders are processed within 2 to 5 business days after the order is placed and before it is shipped.
  • We process orders from Monday to Friday, excluding weekends and public holidays.
  • Once your order has been processed and shipped, you will receive a shipping confirmation email with your tracking information.

Shipping Rates & Delivery Estimates

We are proud to offer shipping to our customers in North America and Europe. Our shipping rates are determined by your total order value.

RegionShipping CostEstimated Delivery Time
North America 
(United States, Canada, Mexico)		$4.99 USD15 – 30 Business Days
Europe 
(Most European Countries)		$4.99 USD15 – 30 Business Days

Free Shipping Offer:
We offer Free Shipping on all orders over $50 USD! The discount will be applied automatically at checkout.

Important Note: The estimated delivery time is the time it takes for the shipment to arrive after it has been shipped (i.e., after the processing time is complete).

Shipment Tracking

  • Once your order ships, you will receive an email containing a tracking number.
  • You can use this number to track your package on the carrier’s website.
  • Please allow 3 to 5 days for the tracking information to become active in the shipping carrier’s system after you receive the confirmation email.

Customs, Duties, and Taxes

  • Please be aware that international shipments may be subject to customs fees or import taxes imposed by your country’s authorities upon arrival.
  • The customer is solely responsible for paying these fees. Sorty is not responsible for any customs duties or taxes applied to your order.
  • We recommend contacting your local customs office for more information on these charges before completing your purchase.

Potential Delays

We work hard to ensure your order arrives on time, but delays outside of our control may occur due to factors such as:

  • Customs clearance delays.
  • Severe weather conditions.
  • High order volumes during holiday seasons.
  • Public holidays in the country of origin.

We appreciate your understanding and patience in such situations.

Incorrect Address

  • It is the buyer’s responsibility to ensure that the shipping address is entered correctly at checkout.
  • We are not responsible for packages that are returned or lost due to an incorrect or incomplete address provided by the customer. If a package is returned to us, we will contact you to arrange for reshipment at your expense.

Questions?

If you have any other questions about our shipping policy, please do not hesitate to contact us.

Email: contactus@sorty.store

Thank you for shopping with Sorty